Darkroom8
More than a film lab

Things to Check Before Sending Your Film:​

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1. Film Handling: Please ensure the film you send has been used and is intended to be processed.

2. Parcel Contents Verification: Verify that the parcel contains only the film you wish to be processed and does not include personal belongings such as camera straps or the camera itself.

3. Special Instructions: If there are any specific processing steps we need to pay attention to, please include a note with your film.

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Film Processing and Scanning Service Information:

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1. Operating Hours: Our operating hours are Monday to Sunday, 12 PM to 6 PM, closed on public holidays.

2. Processing Turnover Timetable: The timetable for processing and scanning will be attached to your invoice for reference.

3. Digital File Backup: Digital files will be backed up for 1 month.

4. Negative Archiving: We will archive your negatives for up to 60 days. If we do not receive updated information/payment within 7 days after the 60-day archiving period regarding shipment or self-pickup (by appointment), we will no longer archive your negatives.

5. Special Processing Requirements: Special processing and scanning situations (e.g., half-frame, panorama) may require additional working days and may incur additional charges.

6. Scanner Selection: We reserve the right to choose the scanner based on the characteristics of the film. For 135 color film that is extremely underexposed, overexposed, or exhibits frame overlapping without a gap, scanning may encounter difficulties.

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General Terms and Conditions:

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1. Payment Confirmation: Please reply to our email with your payment receipt for acknowledgment.

2. Processing and Uploading: We will begin processing and uploading your image files after payment is received.

3. Negative Collection Methods:

4. Walk-in collection: An appointment must be made at least one day in advance. https://www.darkroom8malaysia.com/film-strip

5. Return through postal service: Learn more about postal returns. https://www.darkroom8malaysia.com/others

6. Consolidated Shipping Requests: If you wish to ship negatives from two or more profiles together, please provide the emails of each registered account.

7. Liability for Blank Film: In the event that film turns out empty due to user mishandling or accidentally sending an unexposed film, we will not provide a refund or assume any responsibility.

8. Utmost Care: We take utmost care with all films, negatives, and materials you send us. However, in the event of accidents, damage, or loss, our liability is limited to replacing your film with a similar unexposed film of approximate equivalence. We are not liable for any mishandling or damage to image files.

9. Right to Modify Services: Dark Room 8 reserves the right to change specifications without prior notice.